Shipping Policy – GlowMatz 🌍

At GlowMatz, we work hard to ensure your order arrives quickly, safely, and reliably anywhere in the world.

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Processing Time 🛠️

• All orders are processed within 3 business days after purchase.

• During this time, we customize your mat and carefully prepare your package for shipping.

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Shipping Time 🚚

• Worldwide shipping: Average delivery time is 11 business days after processing.

• Delivery times may vary slightly depending on the destination country, local customs, or unexpected logistical delays.

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Tracking Information 📦

• Once your order has shipped, you’ll receive an email with your tracking number so you can follow your package at all times.

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Worldwide Coverage 🌎

• We ship globally.

• In rare cases where the carrier cannot deliver to your location, we will contact you to find the best solution.

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Responsibility & Customs 🛡️

• GlowMatz is not responsible for delays caused by customs or external circumstances beyond our control.

• Any additional taxes, fees, or charges applied by local authorities are the customer’s responsibility.

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Damaged or Lost Orders ❌

If your package arrives damaged or you haven’t received it within the estimated timeframe, contact us immediately at matzglow@gmail.com.
We’ll work with you to replace your item or issue a refund if necessary.