Return & Refund Policy – 15 Days (Worldwide) 🌍

At GlowMatz, we want you to love your purchase. If you’re not completely satisfied, we offer a 15-day return policy valid for customers worldwide.

Conditions for Accepting Returns

To be eligible for a return:

• ✅ The product must be unused, undamaged, and in perfect condition.

• ✅ It must include the original packaging, accessories, and instruction manuals.

• ✅ A receipt or proof of purchase is required.

• ❌ Custom or personalized items cannot be returned if they have been used or damaged.

How to Request a Return

• Contact us at matzglow@gmail.com.

• You will receive detailed instructions and, if applicable, a return label.

• Do not send items without prior authorization; unauthorized returns will not be accepted.

Important Exceptions

• Personalized items can only be returned if they are defective or there’s an error in your order.

• Returns are not accepted for sale items, clearance products, or gift cards.

Refunds

• Once we receive and inspect your return, we will notify you if the refund is approved.

• Approved refunds will be issued to your original payment method within 10 business days.

• If more than 15 business days have passed since approval, please contact us at matzglow@gmail.com.

Damaged, Defective, or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at matzglow@gmail.com. We will review the issue and, if eligible, send you a free replacement.

This policy is designed to:

• ✅ Protect our customers globally

• ✅ Comply with international consumer regulations

• ✅ Ensure a smooth and transparent shopping experience